beU Delivery Vacancy Customer Service

beU Delivery Vacancy Customer Service

beU Delivery Vacancy Customer Service

In Africa, beU delivery is a food delivery service that operates on demand. We provide our customers with a wide range of local restaurants and door-to-door food delivery services so they can enjoy their favorite meals in the convenience of their own home or place of business. Being 67% less expensive than our competitors, we are Ethiopia’s top food delivery service, making meal delivery accessible to the general public. Our goal is to become the super APP of Africa by eventually expanding our services to new markets.

Position: Customer Service Representative

Qualifications:

  • Outstanding ability to handle and persuade customers.
  • Higher learning (to a certain extent).
  • Outstanding reading, writing, speaking, and listening skills in English.
  • The capacity to function under duress.
  • Communication and problem-solving abilities

Responsibilities

  • Answer phones from customers and address their questions and concerns in a way that is precise and satisfying.
  • De-escalate conflict between customers and provide patient support and assistance.
  • Informing clients and customers about the company’s new policies, services, and products over the phone
  • Assist callers with troubleshooting, using the products or services, or navigating the company website.
  • Work together with other professionals in call centers to enhance customer service.
  • Assist in educating new hires about the company’s customer management procedures.
  • Keeping in close contact with drivers and restaurants
  • putting drivers to specific orders and keeping track of them
  • assisting drivers with their deliveries by responding to their questions and keeping them informed of any modifications.

Place of Work: Addis Ababa,

Deadline: May 03, 2024

How to Apply:

If you are interested in this position, please apply via email to hr@beudelivery.com

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